Choose your vehicle on the BrunoLoc website and click the booking button. You will be redirected to Getaround to select your dates, check the price and confirm the rental.

Getaround is the secure platform used by BrunoLoc to manage your booking, payment, profile verification and rental agreement. It also manages the rental process and insurance coverage.

Our vehicles equipped with Getaround Connect have a connected device installed. This allows you to locate and unlock the car directly with your smartphone through the Getaround app, without a physical key handover.

Yes. Vehicles equipped with Getaround Connect can be collected and returned independently, 24 hours a day, 7 days a week. All instructions are available in the app before the rental begins.

Our cars are available near Charleroi Airport, approximately a 10-minute walk from the terminal, and near Namur railway station. The exact location and access instructions are provided after booking.

No. A Visa card is not mandatory. Mastercard, Visa, Visa Electron and compatible bank cards are accepted. Your card must support secure payments through 3D Secure.

Yes. The booking and payment must be made using a bank card in the name of the person renting and driving the vehicle.

The amount of the security deposit depends on the vehicle, the rental duration and the selected protection plan. The exact amount is displayed on the Getaround payment page before you confirm the booking.

No. It is generally a temporary card hold. The amount is reserved by your bank but is not charged as a regular payment.

The security deposit is normally released automatically 7 working days after the end of the rental, provided that no incident or additional charge has been reported.

You must have your original valid driving licence and an identity card or passport. Your Getaround profile must also be verified before the rental begins.

For BrunoLoc vehicles, drivers must generally be at least 21 years old and have held a valid driving licence for at least 2 years. Getaround checks your eligibility during the booking process.

Yes. Insurance and roadside assistance are included when the booking is made through Getaround. Different protection plans may be available to reduce the excess in the event of damage.

A full-day rental generally includes 200 kilometres. The exact mileage allowance is displayed in the vehicle listing before booking. Additional mileage can be selected if necessary.

Additional kilometres are calculated after the vehicle is returned and charged directly through Getaround.

No. The vehicle must be returned with the same fuel level as at the beginning of the rental. An adjustment may be charged through Getaround if there is a difference.

A child seat may be provided on request and subject to availability. Please contact us before booking to check its availability and price.

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Yes, but to protect our vehicles and avoid excessively long journeys, international travel with a BrunoLoc vehicle is only permitted in the following neighbouring countries:

• France

• Luxembourg

• The Netherlands

• Germany

Travel to any other country requires prior written approval from BrunoLoc before the rental begins.

The mileage included in the booking must also be respected. Any additional kilometres will be charged through Getaround.

For vehicles equipped with Getaround Connect, the car is unlocked directly with your smartphone through the Getaround app. Please install the app and ensure that your phone is sufficiently charged.

The vehicle keys are located inside the car. At the end of the rental, they must be returned to the indicated location before locking the vehicle through the app.

Use the Getaround app immediately to contact us and report the issue. In the event of a breakdown or emergency, follow the assistance instructions provided in the app.

Changes and cancellations must be made directly from your Getaround booking.

• More than 48 hours before departure: full refund.

• Less than 48 hours before departure: 50% refund.

• After the scheduled start time: no refund.

A cancellation made within one hour of payment is also fully refunded, regardless of the rental start date. Before confirming the cancellation, Getaround displays the exact amount that will be refunded.